Shipping & Refund Policy

Our Shipping Policy

At Takmili Food and Pharma, we strive to provide exceptional customer service and ensure your satisfaction with our products. Please read our Refund and Delivery Policy carefully to understand how we handle refunds and deliveries

We aim to process and dispatch orders as quickly as possible, typically within 5 to 7 Days. Delivery times may vary depending on your location and shipping method selected.
You will receive a confirmation email with tracking information once your order has been shipped.

We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times will vary based on the selected method.

Some products may have shipping restrictions due to regulatory requirements or geographical limitations. We will notify you if your order is affected by any such restrictions.

Please ensure that the delivery address provided during checkout is accurate and complete to avoid delays or misdeliveries. We are not responsible for incorrect addresses provided by the customer.

Refund Policy

We accept returns and exchanges for eligible products within [insert timeframe] of delivery. To initiate a return or exchange, please contact our customer service team.
Returned products must be unused, unopened, and in their original packaging with all tags intact. We reserve the right to refuse returns that do not meet these criteria.

Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds will be processed within [insert timeframe] to the original method of payment.
Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to an error on our part.

If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damaged or defective item.

Refunds for digital products, such as downloadable content or online services, are subject to our discretion and may be granted on a case-by-case basis.

Certain products may not be eligible for refunds or exchanges due to hygiene reasons or regulatory restrictions. These products will be clearly marked as non-returnable at the time of purchase.

If you have any questions or concerns about our Refund and Shipping Policy, please contact our customer service team at hakim.ju.takmili@gmail.com.

By placing an order with Takmili Food and Pharma, you agree to abide by the terms outlined in our Refund and Delivery Policy.